This policy explains how Tutors2Go expects lesson cancellations, rescheduling, and late changes to be handled.
Students and tutors should aim to give at least 24 hours’ notice for cancellations or rescheduling wherever possible.
Where a student cancels or reschedules with less than 24 hours’ notice, the tutor may still be entitled to charge for part or all of the lesson depending on the circumstances and payment status.
If a tutor cancels at short notice without good reason, Tutors2Go may take action including warning, account review, or removal from the platform if this becomes a pattern.
Availability shown on the platform is intended to help matching, but booking requests remain subject to confirmation unless Tutors2Go clearly states otherwise.
If there is a dispute about a booking, payment, or cancellation, contact tutors2go@hotmail.com with as much detail as possible so the case can be reviewed fairly.